What working at Figma taught me about customer obsession 👨🏻‍🍼

Figma is the business every business wants to be when they grow up: net dollar retention of over 150%, gross margins of 90%, generating $400m+ in ARR, and, 10 years in, still growing more than 2x year over year. Also, they’re the #1 fastest-growing enterprise software product in the world (according to Okta’s Businesses at Work 2023 report). And have yo…