How to Say No to a Feature Request? π π»ββοΈ
Every SaaS company has customers request features that you don't have in our product. Acknowledging customer feedback received is great, but actually implementing and prioritising it is a different story Saying no to these requests is difficult because it can be seen as a rejection of the customer's feedback.
Many companies are starting to find themselves in a tough spot when it comes to saying no. They have a customer asking for a feature that will take too much time and resources to implement, but they don't want to say no because they feel like they will lose the customer.
Sometimes it's hard to say no to a customer. But if you don't, you might end up with an over-complicated product that nobody wants. This is where the art of negotiation comes into play. Let's learn how to respond and say NO to feature requests gracefully.
Time To Read: 9 Minutes
Published: February 2023
Link: How to Say No to a Feature Request? π π»ββοΈ
Mercedes owners in the U.S. will soon add a new luxury to their already luxurious vehicles: ChatGPT. The automaker is adding OpenAIβs conversational AI agent to its MBUX infotainment system, though what it could possibly be needed for is hard to say.
U.S. owners of models that use MBUX will be able to opt into a beta program starting tomorrow, June 16, activating ChatGPT functionality. This will enable the highly versatile large language model to augment the carβs conversation skills. You can join up simply by telling your car βHey Mercedes, I want to join the beta program.β
Itβs not really clear what for, though. After all, a car is a pretty well constrained environment. People need to drive, navigate, and control their media and the carβs basic functions, and certainly a voice interface is sometimes the safest or best option for doing so without taking their eyes off the road.
Read More: Mercedes is adding ChatGPT to its infotainment system, for some reason π
Loving Rabbit Holeπ°? Share it with your friend
Product: Spell AI
What It Does: Delegate your tasks to autonomous AI agents who will surf the web and use plugins to get your work done.
ChatGPT & Product Management: A ProductPlan Engineering Experiment π¬
3 Things Product Managers can do to Serve Their Teams Better π«
We work with sponsors to keep this newsletter free & running π
Interested in showcasing your offering to 780+ subscribers? Let us know!